About Live Platform™

Live Platform (https://platform.desktopmetal.com/) is the centralized cloud-based customer portal for all devices. From here you can:

  • View your organization’s licenses and manage your organization's account information, including organization, users, and devices.

  • Access the software for your products.

  • Download product updates.

  • Seamlessly access the Desktop Metal®, Desktop Health®, ETEC, and ExOne knowledge bases through single sign-on (SSO) capability.

  • Contact your Customer Support team.

You can now seamlessly access all your products and support for them with the following features:

Single Sign-On Functionality (SSO)

Live Platform’s single sign-on functionality lets you access your devices' specific slicing software, the knowledge base, and manage your organization, users, and devices all from one location with only one login.

Two-Factor Authentication

You can enable two-factor authentication (2FA) for all users in your organization. Our 2FA implementation is compatible with any third-party authenticator, such as Authy or Google Authenticator, to generate a temporary token to be submitted alongside your username and password at login.

Dashboard

Quickly access what you need from the dashboard tiles: Build, Manage, Learn, and Support.

Build

From here, download the build preparation software for your printer(s).

Manage

Manage your Devices, Users, My Organization, and Licenses, if applicable.

Learn

Access technical instructions on using and maintaining your systems and free training videos and courses in the knowledge base. 

Support

Contact your Customer Support team.