Frequently Asked Questions (FAQ)

All support removal is to be done BEFORE curing.

1. Use the X-Acto knife to snip off the tips of the support structures and be cautious when decreasing the tip thickness in the Live Build DLP when adjusting OR

2. Use some small wire cutters to snip the supports. You can also send a little of the nubs off the model after you snip the supports off to easily get the model flat if needed.

1. Hold the build plate against a wall and use your metal spatula to get the models pried off when using the baseplate enabled in the support structures. If you have a rubber mallet it helps a lot with working the models off.

2. Tap the model on the perimeter with the glass cleaner, a small boxcutter knife tool helps a lot with the separation of the edges of the model slightly tapping with a rubber mallet.

3. Separate the model with a box cutter knife. Going through with the metal putty at a shallow angle to the plate I’ll start the peeling from the build plate. One way to make sure you don’t have anything on your build plate is to clean your build plate off and run the knife putty at a shallow angle to the build plate.

4. Presoak the models in a tray for a couple of seconds.

5. Use compressed air to get the resin off the models.

6. If you have the cleaning apparatus, clean the models for the indicated times.

The lifetime of your material tray is specific to the number of prints you run or the time it is used. The material tray is a consumable with an approximate lifespan of up to 90 prints for Einstein Pro XL™ and 150 prints for Einstein™.

To increase the life of your material tray empty the material tray as often as possible after a couple of days of use. Regularly a weekend of breathing time is ideal for a material tray to exceed the life span expected.

Order materials from Desktop Health® Customer Support.

If you order new material you have not worked with before, you NEED a new buildstyle specific to your printer. You can request a buildstyle by contacting Customer Support.

A good rule of thumb is to give the material tray some breathing time over the weekend. But the good practice is to mix the material in the tray with a silicone spatula every morning before printing if the material is left in the material tray. If you are not printing for a couple of days, its best to remove the material from the tray to prevent the material from getting any light exposure or getting any foreign objects (dust as an example.)

We also recommend straining the material into a new bottle to not cross-contaminate the material used with the new one. This preventative measure helps in case there is dust or foreign objects floating around the printer. After getting the material out, use the rubber spatula to squeeze the material off the tray into the bottle to decrease the waste of material. When the material is wiped off and strained, clean off the material tray with a paper towel.

The cone filters can be found at any home improvement store and the old material should be isolated from the new material to avoid possible cross-contamination. Always use dark bottles for the material.

The Alcohol/Isopropyl needed to print must be 99%. After cleaning the models with alcohol, use compressed air to dry them.

Only touch the inside of the material tray clean dry paper towels, a gloved hand, or a rubber spatula. If you have trouble peeling the manual debris removal you should pour your material out into a clean container and attempt to remove the sheet of resin.

It is a difficult task but not impossible. It takes some practice to perfect with the material in the material tray.