Troubleshooting Cases Envision One RP

Models out of build platform area

If models are outside the platform, rearrange these models manually:

• Reduce the spacing between models.
• Rearrange the models in a different order.

If not all the models fit on the platform, reduce the number of models by deleting them.

Models are not at 0 level

When the models are not leveled and moved up or down on the Z-axis, printing is not possible as this cause the following problems:

• Models would float (Z> 0).
• Models would be cut off (Z <0).

Press Fix to fix this issue automatically.

Model without supports

If models have the overhanging part and do not have supports, printing is not possible.

Press Fix to fix this issue automatically.

Supports cannot be generated for these models

For some models, it is not possible to generate supports on upper layers, omitting the first layer, so the following error takes place.

Check whether the Flat to Platform option in the Supports and Base widget is enabled. If so, deselect it and regenerate supports for your models.

Models overlap

If models intersect each other, they are highlighted in red.

To fix the issue:

• Move the overlapping models manually away from each other.
• Use the Auto-Placement feature.

Sliced files load error

In case the layer thickness of sliced files differs from that in the buidstyle, the error message appears.

If that happens, select a buildstyle file with the same layer thickness as in the sliced file.

Files load error

This error message appears when uploading models of different file types.

To fix this, create a new project and upload the files there.

Unsupported model size

This issue occurs when the model is smaller than 0.01 mm (10 microns) at least on one axis.

To fix this:
1. Use CAD software for adjusting your 3D model and changing its parameters.
2. Re-upload the file into Envision One RP.

Incorrect S/N

This warning appears when the printer’s serial number (Printer S/N) is incorrect.

Check the printer’s serial number on the label affixed to the back of the printer and enter it in the Printer S/N field correctly.

Job generation fail

This error message appears when trying to upload jobs via FTP to the offline printer.

To fix it, check the internet or network connection on the printer.

Job can't be saved

When the error message appears telling that the job cannot be saved to the restricted directory, it means that there are no permission rights to write to the chosen directory.

In such cases, select another directory for saving a job.

Job can't be sent

When the error message appears telling that the job cannot be sent to the printer, it means that the printer settings or buildstyle settings should be changed. The technicians and support specialists could perform these actions.

In such cases, contact Service and Support.

Crash on sending job file to the printer