Troubleshooting Cases Einstein Pro XL
For Internal and VAR/Sales Partner Use Only - Do Not Share
Internal Use Only - Do Not Share

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your printer, select Settings > Move & Calibration > Home Calibration.

2. Proceed with Home Position Calibration Einstein Pro XL.

3. If the problem persists, please contact Service & Support.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing, see Add Material to Material Tray for details.

2. Refer to Maintain Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support. 

The material tray is consumable with an approximate lifespan of up to 90 prints. 

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Clean Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Correct support generation is crucial for a high-quality print. There are two ways to generate the supports in Envision One RP software:

• manually
• automatically

1. Make sure you generate supports correctly referring to the links above.

2. If the supports were generated correctly and the part still has issues sticking to the support, either increase the tip thickness or add more supports. You can add more supports or increase the beam spacing manually so all the supports are closer together.

3. If the problem persists, please contact  Service & Support.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing, see Add Material to Material Tray for details.

2. Refer to Maintaining Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Correct support generation is crucial for a high-quality print. There are two ways to generate the supports in Envision One RP software:

• manually
• automatically

1. Make sure you generate supports correctly referring to the links above.

2. If the supports were generated correctly and the part still has issues sticking to the support, either increase the tip thickness or add more supports. You can add more supports or increase the beam spacing manually so all the supports are closer together.

3. If the problem persists, please contact Service & Support.

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your printer, select Settings > Move & Calibration > Home Calibration.

2. Proceed with Home Position Calibration Einstein Pro XL.

3. If the problem persists, please contact Service & Support.

The material tray is consumable with an approximate lifespan of up to 90 prints. 

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Clean Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing, see Add Material to Material Tray for details.

2. Refer to Maintain Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing, see Add Material to Material Tray for details.

2. Refer to Maintain Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

The material tray is consumable with an approximate lifespan of up to 90 prints. 

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Clean Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing, see Add Material to Material Tray for details.

2. Refer to Maintain Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Correct environmental conditions are crucial for high-quality print.

1. Make sure you created the perfect working conditions for your printer. Refer to Environmental Conditions Einstein Pro XL for details.

2.  If the problem persists, please contact Service & Support.

The Envision One RP software takes print files and prepares them for transfer to the printer. Everything that is printed using the Envision One must pass through this software successfully.

1. Make sure the file you want to print meets all the requirements in Envision One RP.

2.  If the problem persists, please contact Service & Support.

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your printer, select Settings > Move & Calibration > Home Calibration.

2. Proceed with Home Position Calibration Einstein Pro XL.

3. If the problem persists, please contact Service & Support.

The material tray is consumable with an approximate lifespan of up to 90 prints. 

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Clean Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing, see Add Material to Material Tray for details.

2. Refer to Maintain Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your printer, select Settings > Move & Calibration > Home Calibration.

2. Proceed with Home Position Calibration Einstein Pro XL.

3. If the problem persists, please contact Service & Support.

The material tray is consumable with an approximate lifespan of up to 90 prints. 

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Clean Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Correct support generation is crucial for a high-quality print. There are two ways to generate the supports in Envision One RP software:

• manually
• automatically

1. Make sure you generate supports correctly referring to the links above.

2. If the supports were generated correctly and the part still has issues sticking to the support, either increase the tip thickness or add more supports. You can add more supports or increase the beam spacing manually so all the supports are closer together.

3. If the problem persists, please contact Service & Support.

1. Shut the printer down and unplug the power cable from either wall or the printer.
2. Once unplugged, hold the power button down for 10 seconds.
3. After 10 seconds, release the power button and plug the printer back in.
4. Turn on the printer by holding down the power button for 4 seconds
5. If the problem still persists, contact Sevice & Support.

When the connection error appears:

1. Contact Service & Support.
2. Send the log report to Service & Support.

When the error appears:

1. Shut the printer down and unplug the power cable from either wall or the printer.
2. Once unplugged, hold the power button down for 10 seconds.
3. After 10 seconds, release the power button and plug the printer back in.
4. Turn on the printer by holding down the power button for 4 seconds
5. If the error still occurs, check the cable connection of the projector and PC box.
6. If it doesn’t help, the projector has to be changed. Contact Service & Support.

This can be caused by the wrong material usage.
Contact Service & Support and provide the information on the material used.

The job is too high for the printer`s Z-axis.

Regenerate the number of layers and/or layer depth of the job in Envision One RP.