Get Started with Live Platform™

Live Platform (https://platform.desktopmetal.com/) is the centralized cloud-based customer portal for all devices.

See Navigate Live Platform for all functions of the program.

Account Organization

Live Platform offers the ability to manage user access across multiple locations and installations.

An Organization is at the top level of this structure and contains Business Units and Users.

Organization Admins grant Users access to Business Units.

Devices, applications, and features are enabled for a Business Unit.

User Types

User Type	Access
Organization Admin	Full access to all business units in their organization Ability to create and promote other user accounts. Ability to update other users to this role through Live Platform > Users.
Standard User	Full access to all parts uploaded in their Business Units.
Limited User	Access to only their own parts uploads and parts data.

Activate Your Live Platform Account

1. Select a person from your organization to become a main contact.

2. Request adding your organization to the Live Platform™ via Customer Support at https://health.desktopmetal.com/support/.

→ After your account is created, your organization's main contact receives an invite to set up a Live Platform account.

Important: All invites expire 24 hours after receipt. Check your spam inbox if you do not see the invite. If it expires, request a new invite be sent.

3. Select Verify Your Email to create a password for your account.

Manage Users

After the initial Admin (main contact) is created, they can manage their organization account and add users.

Add User (Admin Only)

1. On the Dashboard, select the Users tile.

2. Select the button. You may need to scroll down to see this.

3. Complete the Invite a User screen.

Tip: Under Select Business Access*, select the location(s) and user type (standard user vs. limited user), and business unit this user will have access to.

4. Select Send Invitation. An invite with instructions on setting up an account is emailed to the user.

Important: The invite is valid for 24 hours.

Manage Users

1. On the Dashboard, select the Users tile.

2. Select the button next to the user to be updated. From here, an Organization Admin may update any User’s permissions.

3. Select Submit to apply changes.

4. To delete a user, select the button next to the user to be deleted.

Verify Your Devices on Live Platform

All users can verify devices are properly set up.

Devices

1. Access the Devices tile from the Dashboard > Manage > Devices.

2. Check the devices to verify the firmware is up to the latest version.

Navigate to Live Cloud™

Access the Live Cloud™ from the Dashboard > Manage > Live Cloud.

After you switch to Live Cloud™, you can easily add your printers to Cloud and manage them online in real time. You can also monitor your printing jobs and material statistics, and set up notifications to alert you about any issues or job status changes such as job completion, pausing, aborting, or errors during printing.